A day on Site

Arrival on site always brings a sense of anticipation of what the day will hold. Although each day follows a routine, it can throw up some unexpected events and challenges.

First the show areas and sales offices are prepared for viewing. Then answer phone messages are dealt with. These may involve simple enquiries or more difficult problems.

Once these are answered or resolved, it's time to deal with the needs of existing purchasers. This can involve everything from liasing with financial advisers and solicitors (to safeguard the customer's position with your developer) to finalising the completion of properties and handing them over to the customer. Helping customers decide on individual décor and kitchen designs is another enjoyable aspect of customer service.

Potential customers may visit anytime during the day. Customers have different needs and expectations, so it is important to work with them to create new sales. Meeting with the construction manager and discussing progress on site is another important aspect of your daily routine and helps to chart completion of plots. Then it is time to call previous visitors and check their continuing interest and commitment.

Regular contact with advertisers regarding the style and type of advertisement going into local property pages is also advisable.

Other routine jobs include checking up on signage (to make sure that customers can find the site!), and checking that all main signs and flags are clean. It?s also important to keep an eye on site cleaners and gardeners, and ensure that all completed and unsold properties are viewable.

Finally, talking to competitors and estate agents is an ongoing task. Gathering information that will help gain a good understanding of the local market place area makes the job easier and more rewarding.

<< back