Is sales performance a concern?
Whether concerned about sales performance, obtaining an outsiders opinion or wishing to highlight training needs, a mystery shopping exercise can be a great way of deciding the action required.
For instance it can:
- Confirm that the right sales skills, behaviours and attitude are identified
- Highlight areas of weakness and identify staff training needs
- Assess product knowledge
- Check incentives are being used effectively
- Indicate whether your marketing strategy is effective.
Mystery Shopping can complement your staff training and continuing professional development or be a useful tool as a one-off exercise.
As a leading specialist in new homes sales recruitment, we offer an effective assessment that can be implemented with:
- Your in-house sales teams
- Your regional sales office
- Your estate agents
Our services include:
- Personal in-depth site visits
- Telephone shopping with written reports and/or CD recordings that can be listened to in ‘real time’
- E-mail shopping
For a free consultation email firstname.lastname@example.org or call 0845 524 0 524