Mystery shopping

Is sales performance a concern?

Whether concerned about sales performance, obtaining an outsiders opinion or wishing to highlight training needs, a mystery shopping exercise can be a great way of deciding the action required.

For instance it can:

  • Confirm that the right sales skills, behaviours and attitude are identified
  • Highlight areas of weakness and identify staff training needs
  • Assess product knowledge
  • Check incentives are being used effectively
  • Indicate whether your marketing strategy is effective.

Mystery Shopping can complement your staff training and continuing professional development or be a useful tool as a one-off exercise.

As a leading specialist in new homes sales recruitment, we offer an effective assessment that can be implemented with:

  • Your in-house sales teams
  • Your regional sales office
  • Your estate agents

Our services include:


  • Personal in-depth site visits
  • Telephone shopping with written reports and/or CD recordings that can be listened to in ‘real time’
  • E-mail shopping

For a free consultation email or call 0845 524 0 524