In new home sales your sales staff are unquestionably your greatest asset.
But are they performing as efficiently and profitably as they might be, and if not, why not?

Our discreet and professional Mystery Shopping service will enable you to:

• Confirm that the right approach and attitude are identified
• Highlight areas of weakness and identify staff training needs
• Assess product knowledge
• Check that incentives are being used effectively
• Indicate whether your marketing strategy is effective.

Mystery Shopping can complement your staff training and continuing professional development or be a useful tool as a one-off exercise.

As the UK’s specialists in new home sales and recruitment, we offer a thorough, effective assessment programme that can be implemented with:

• In-house sales teams
• Regional sales office
• Estate agents
• Managing agents

Our experienced Mystery Shoppers will rate your staff’s performance objectively and judge the effective use of sales negotiating skills – so that you can take the necessary steps to ensure your team is operating at its full potential.

• Meeting, greeting and qualifying
• Demonstrating the product to full advantage
• Handling any objections and questions effectively
• Recognising the all-important buying signals
• Successfully closing the sale

Our services include:

• Personal in-depth site visits
• Telephone shopping with written reports or CD recordings that can be listened to in ‘real time’
• E-mail shopping

Please contact your local regional manager to discuss how our professional services could help to make your sales team one of the hottest in the business!

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